People and Culture in QA Agencies

We are very happy to present our second publication on the topic “People and Culture in QA Agencies”. It is based on a workshop held on 2 June 2023 on the same topic. We hope that this publication will help CEENQA members reflect on the various aspects of HR management, as well as inspire you to engage in an exchange of good practice with colleagues and enhance HR management policies and practices in your home


The publication contains the following contributions:

Core values of higher education: The role of value satisfaction in QA capacity building
Susanna Karakhanyan, INQAAHE

QA perspectives, human resources and the ESG
Melinda Szabo, EQAR

Developments in human resources management in quality assurance agencies
Vesna Dodiković-Jurković, Mina Đorđević, ASHE

Human resources development at the Slovenian quality assurance agency for higher education
Mateja Bajuk Malešič, Nataša Kramar, NAKVIS

Development of digital competence of QA staff
Liia Lauri, HAKA

Digitalization of quality assurance in Ukraine
Nataliia Stukalo, NAQA